JOB DESCRIPTION

Provide friendly, responsive service to create an exceptional dining experience for all our guests. Each server's primary objective is to provide our guests a memorable experience that inspires them to return again and again.We are a fun, fast paced restaurant. We pride ourselves in providing an authentic Ocean City dining experience featuring sand and palm trees in our outdoor dining area and a cool and relaxed space indoors. The Taustin family has been operating businesses in Ocean City for over 70 years giving its customers and employees a family-oriented atmosphere.Due to the majority of Pier 23 being an outdoor venue, servers are expected to work in summer beach temperatures and are exposed to all the elements mother nature has to offer. You will be expected to navigate the stairs when completing tasks relevant to your position. There may be times that you will need to enter the kitchen which is fast paced, noisy, and hot at times.

DUTIES & RESPONSIBILITIES

Welcome and greet guests
Make all our guests feel comfortable and let them know you are there to personally take care of them
Inform guests of specials and menu changes
Make recommendations you genuinely feel your guests will enjoy
Answer questions about our food, beverages, and other restaurant functions and services
Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar
Up-sell when appropriate
Provide excellent customer service
Deliver food and beverages from kitchen, bar, and bus station to guests in a timely matter
Perform side work at the start and end of each shift as required by service station assignment
Maintain clean service areas
Monitor and observe guests dining experience
Ensure guests are satisfied with the food and service
Respond promptly and courteously to any requests
Prepare final bill, present check to guest, accept payment, process credit card, or make change (if applicable)
Be ready and willing to assist fellow servers as situations arise
Be ready and willing to assist busser with clearing and resetting tables
Thank guests for their visit, suggest they rate us on one of the social media platforms, and invite them to return.
Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by any of the restaurant managers or immediate supervisor
Qualifications:

Education and/or Experience:

Must have a basic knowledge of dining room and service procedures and functions
Possess basic math skills and can handle money
Physical Demands:

Be able to work in a standing position for long periods of time (up to 8 hours)
Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds.
Computer/Technology Skills:

Possess basic knowledge in operation a point-of-sale system
Language/Communication Skills:

Be able to communicate and understand the predominant language(s) of our guests

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